[privacy] 26 IRS Tapes Missing in Kansas City

[Brian Loe]

On 1/23/07, Valdis.Kletnieks at vt.edu <Valdis.Kletnieks at vt.edu> wrote:
>
> > I think you need to get out more - I've never worked for a company,
> > even a firehouse, who's employees expect crappy service. Perhaps its
> > because most of them depended on their machines to conduct business,
> > but regardless, what kind of worthless IT group does one need to have
> > for 90% uptime to be viewed as good by the users? I've never seen it.
>
> I didn't say 90% uptime. I said "mostly kinda sorta works 90%" - that includes
> the 10% of the time the box is *up*, but you're fighting with it because
> of some misfeature or broken config that means that when you receive file A,
> you have to jump through hoops B, C, and D before it will actually open
> in program E.

You said it sorta kinda works 90% - which means it kinda sorta works
90% of the time, and 10% of the time it has to be assumed to not work.
Now you've described it further and it STILL sounds like downtime,
caused by bad processes and/or a lack of knowledge.

The company I currently work for handles very large data files in
several formats. All of them have to be formatted in a particular way
for a couple of different processes. That's not a problem with the
process, it is the process. Its automated so no one spends time
forcing square blocks through a round hole.