[privacy] 26 IRS Tapes Missing in Kansas City

[Valdis.Kletnieks at vt.edu]

On Tue, 23 Jan 2007 08:32:28 CST, Brian Loe said:
>
> > so if things mostly-sorta-kinda work 90% of the time, they think they're
> > actually ahead of the game.  So they have no reason to expect better from
> > their IT staff.
> 
> I think you need to get out more - I've never worked for a company,
> even a firehouse, who's employees expect crappy service. Perhaps its
> because most of them depended on their machines to conduct business,
> but regardless, what kind of worthless IT group does one need to have
> for 90% uptime to be viewed as good by the users? I've never seen it.

I didn't say 90% uptime. I said "mostly kinda sorta works 90%" - that includes
the 10% of the time the box is *up*, but you're fighting with it because
of some misfeature or broken config that means that when you receive file A,
you have to jump through hoops B, C, and D before it will actually open
in program E.


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